lotte Jurisdiction Notice

We at lotte operate our gaming platform only in jurisdictions where local law permits online wagering and where our operator holds appropriate permissions. This legal notice outlines where we do and do not provide our services, what users must verify before opening an account, and how jurisdiction restrictions affect your rights and obligations.

Our lotte service is not available everywhere. We do not offer our services in regions where online gaming is prohibited by law, and we do not actively recruit users from restricted jurisdictions. However, we rely on users to verify eligibility before signup. If you are uncertain whether lotte is legally available in your location, consult local law or contact our support team for guidance—we will not fault you for asking.

By creating a lotte account, you confirm that you are accessing our service in a jurisdiction where it is legally permitted and that you take full responsibility for verifying compliance with your own local law. This page explains what that responsibility means and how we handle jurisdiction-related issues.

Where lotte operates and where it does not

Our lotte platform is available to users in jurisdictions where our operator holds appropriate licensing or where local law does not expressly prohibit online gaming. We maintain a list of supported jurisdictions, though this list may change as laws evolve or our operator's permissions change. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang can access lotte where legal permission exists, but members in other regions must verify their own jurisdiction's status.

We at lotte explicitly do not offer our services in countries or regions where online wagering is prohibited by law. If you access lotte from a jurisdiction where it is prohibited, we may suspend or close your account. Any balance in a prohibited-jurisdiction account will be returned to your registered payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) within standard processing timeframes.

Because online gaming laws vary widely and change frequently, we cannot list every jurisdiction. Users are responsible for verifying the legal status of online gaming in their own location before opening a lotte account. If your jurisdiction's law is unclear or has recently changed, contact our English-language support team during business hours, and we will help you understand whether lotte is available to you.

User responsibility and lotte's role on our platform

We at lotte operate under a clear principle: users verify their own jurisdiction eligibility. This is not lotte avoiding responsibility—it is recognising that gaming laws differ by region and change over time, and that only you can know your local law with certainty. Our role is to be transparent about where we operate and to help you understand the legal landscape if you ask.

When you open a lotte account, you explicitly confirm that you have verified your jurisdiction's law and determined that access and use of our platform is legal where you are located. You also confirm that you are not accessing lotte from a jurisdiction where it is prohibited. By accepting our terms and conditions, you take full legal responsibility for that verification.

If you discover after opening a lotte account that your jurisdiction prohibits online gaming, contact us immediately. We will work with you to close the account and return your balance via your preferred payment method. We will not penalise you for discovering jurisdiction ineligibility—we simply cannot continue offering service once we are aware of the restriction.

Data protection across jurisdictions on lotte

We at lotte handle personal data according to standard security practices. Your account information (name, phone, email, payment details) is encrypted and protected against unauthorised access. We do not share your data with third parties except where required by law or to complete your transactions (banks, payment processors).

Because our operator may serve users across multiple jurisdictions with different data-protection laws, we follow practices that respect the most stringent privacy standards. If you are in a jurisdiction with specific data-protection requirements (such as the European Union's GDPR), lotte may not be available to you—contact us if you are uncertain. For detailed information about how we handle your data, review our privacy policy.

Data encryption on lotte

All personal and payment information is encrypted in transit (HTTPS) and at rest using industry-standard protocols.

Data sharing

We share data only with banks, payment processors, and tax authorities where legally required. No marketing or third-party sharing.

Account closure

If you request account closure, we delete your gaming history and personal data within 30 days unless legal retention requirements apply.

Data rights

You may request a copy of your personal data held by lotte by contacting our support team during business hours.

Payment methods and jurisdiction restrictions on lotte

Our lotte platform supports Indonesia-region payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). These payment methods are available to users in eligible jurisdictions. If you attempt to deposit or withdraw using a payment method registered outside a supported jurisdiction, the transaction may be declined by your bank or payment provider.

We at lotte do not restrict payment methods based on your claimed location—your bank and payment provider enforce jurisdiction restrictions. If your bank blocks a transaction to or from lotte, contact your bank to understand why. If the block is due to jurisdiction restrictions, that is a signal that lotte may not be legally available in your location.

Account suspension and closure for jurisdiction violations on lotte

If we discover that you are accessing lotte from a jurisdiction where it is prohibited, we will suspend your account and notify you via email. We will provide a period (typically 30 days) for you to verify your jurisdiction status and provide evidence that you are eligible. If you cannot provide such evidence, or if we receive notice from authorities that our service is prohibited in your region, we will close your account.

When we close a lotte account due to jurisdiction restrictions, any remaining balance is returned to your registered payment method without penalty or fee. The refund uses the same method you used for deposits (online payment to e-wallet, bank transfer to bank, etc.). Processing times follow standard banking windows—instant for digital wallets, one to two business days for bank transfers.

We do not withhold balances or apply penalties for jurisdiction ineligibility. Our goal is to comply with local law while treating users fairly.

Dispute resolution and jurisdiction on lotte

If you have a complaint or dispute with lotte, our support team is available during business hours via English-language live chat and email. We will investigate your concern and respond within one business day. For most issues—technical problems, payout disputes, account recovery—our internal process resolves matters fairly.

In some jurisdictions where lotte operates, external dispute resolution bodies may be available. We will inform you of any such options applicable to our operator and your location. However, dispute resolution processes vary by jurisdiction, and not all regions have regulatory bodies overseeing online gaming.

If you are in a jurisdiction where lotte is not legally available, you have no claim against lotte for closure or balance refund—those are obligations of your local law, not of lotte. By using our platform, you accept this limitation.

Contact for jurisdiction questions on lotte

If you are uncertain whether lotte is available in your jurisdiction, contact our support team before opening an account. We maintain English-language live chat during business hours and email customer support. Provide your location or jurisdiction, and our team will help you understand lotte's availability.

For legal or regulatory inquiries, you can also contact our operator's compliance team via email. Include your jurisdiction name and any specific legal question. We will respond within one to two business days with information about whether lotte is available in your region.

This notice is current as of the date it is published on our lotte platform. Laws and our operator's permissions may change. We will update this notice if our service availability changes materially, and we will notify affected users by email or account notification.

Your acknowledgment and our commitment on lotte

We at lotte take jurisdiction responsibility seriously. We do not operate in prohibited regions, and we ask users to verify their own jurisdiction eligibility. This shared responsibility—your diligence, our transparency—protects both users and our operator.

By opening a lotte account, you acknowledge that you have reviewed this jurisdiction notice, verified that lotte is legally available in your location, and accepted full responsibility for compliance with your local law. You also acknowledge that if your jurisdiction status changes or if you discover lotte is prohibited where you are, you will contact us immediately to close your account and retrieve your balance.

We remain committed to operating transparently, protecting your data, and handling disputes fairly. If you have any question about jurisdiction, access, or our legal standing in your region, our English-language support team is ready to help. Thank you for using lotte responsibly.