lotte Casino & Sportsbook Data Care

This page describes what we collect when you use lotte and how we keep that data protected. We understand that your personal information is sensitive, and we handle it with care. Our privacy practices are transparent—we do not sell your data, share it without consent, or use it for purposes beyond running our platform and meeting legal obligations.

We at lotte collect information necessary to verify your identity, process your deposits and withdrawals, deliver our games and services, and prevent fraud. We also log your activity on our platform—the games you play, your account balance, your transactions—to maintain records and detect unusual patterns. This information is encrypted and stored securely.

If you have questions about your data or how we handle it, our English-language support team is available during business hours. You can also submit a data request to access what we hold about you, or ask us to explain any aspect of this policy.

What information we collect on lotte

Activity data covers everything you do on our lotte platform—games played, bets placed, results, payouts, time spent in each session. We log this automatically to maintain accurate records and settle payouts correctly. Communication data includes messages you send to our support team via live chat, email, or SMS. We retain these for reference and to handle disputes or complaints.

Device and connection data includes your IP address, device type, operating system, and browser type. We collect this to detect fraud (unusual login locations or devices) and to ensure our lotte platform functions correctly on your equipment. Technical data includes server logs, error reports, and performance metrics from our platform infrastructure.

We do not collect data passively through tracking pixels or hidden methods. All collection is direct—either you provide it during signup or activity, or our system records it as you use lotte services.

Account data

Name, email, phone, date of birth. Collected at signup and used for identity verification and age confirmation.

Payment data

Payment method details (mobile banking, local payment, etc.). Tokenised so raw credentials are never stored by us.

Activity data

Games played, bets, results, payouts. Logged automatically to maintain accurate records and settle winnings.

Device data

IP address, device type, browser. Collected to prevent fraud and ensure platform compatibility.

How we use your data on lotte

We at lotte use your information for several core purposes. Account operation is the primary use—we process your deposits and withdrawals, calculate your balance, record your game activity, and settle payouts. None of this is possible without the data you provide.

Identity and age verification is mandatory. We confirm your identity before your first withdrawal to prevent fraud and money laundering. We verify your age to ensure you meet legal requirements in your jurisdiction. This verification is required by law in jurisdictions where we operate.

Fraud prevention and security uses your data to detect unusual patterns—unexpected login locations, rapid withdrawal requests, or account access from multiple devices simultaneously. Our system flags these automatically, and we may contact you to confirm it is you.

Customer support relies on your account data to assist you. When you contact our live chat with a question, we review your account history to provide relevant help. We may reference previous conversations to solve problems faster.

Legal compliance requires us to retain records, report to regulators where mandated, and cooperate with law enforcement if required by valid legal process. We do not share data voluntarily but will comply with lawful orders from authorities in jurisdictions where we operate.

Third parties and data processors on lotte

We at lotte work with external processors who handle parts of our service. Payment processors (our bank and payment-gateway partners) receive tokenised payment information to process deposits and withdrawals. We do not share full account data with payment companies—only transaction instructions.

Cloud infrastructure providers may host our servers and databases. These providers are contractually obligated to protect your data and use it only to deliver our lotte service. Our servers may sit outside Indonesia; data is encrypted in transit and at rest.

Customer support platforms store chat logs and email correspondence. We use encrypted systems, and access is limited to our support team and management.

We do not share data with advertisers, analytics companies (e.g., Google Analytics), or social media platforms. We do not use your lotte activity to build profiles for targeted ads elsewhere on the internet.

Your rights over your lotte data

You can request deletion of your account and associated data in most cases. If you close your lotte account, we retain transaction records as required by law, but we remove personal identifiers where possible. For certain legal or regulatory holds, we may retain data longer.

You can object to specific processing—for example, if you do not want us to retain activity logs beyond what is necessary. Contact our support team with your request, and we will review it.

To exercise these rights, contact our support team via live chat during business hours or email anytime. Please provide clear details of your request and enough information for us to identify your account. We respond within the timeframe required by applicable law.

Data retention and security on lotte

We at lotte retain your data for as long as your account is active and for a period after closure to meet legal and regulatory requirements. Transaction records are kept for at least seven years per financial regulations in many jurisdictions. Personal identifiers are removed after account closure except where retention is legally mandated.

We protect your data using encryption (HTTPS for data in transit, encrypted storage at rest), access controls (only authorised staff can access personal data), and firewalls and intrusion detection (to prevent unauthorised system access). We also conduct regular security audits.

We cannot guarantee absolute security—no system is impervious—but we maintain industry-standard protections. If we discover a data breach affecting lotte members, we will notify you promptly and explain what information was compromised and what steps we are taking.

Cookies and tracking on lotte

We at lotte use cookies (small files stored on your device) to remember your login, keep you signed in during a session, and store your preferences. These are session cookies (deleted when you close your browser) and persistent cookies (retained longer for convenience). You can disable cookies in your browser settings, but some lotte features may not work correctly without them.

We do not use third-party tracking cookies for advertising or analytics profiling. We do not install pixels or beacons on your device. Our lotte platform does not participate in cross-site tracking networks.

Data and jurisdiction on lotte

We at lotte operate under jurisdiction-restricted principles. Our services are available only where local law permits. Members are responsible for confirming that their access complies with their jurisdiction's regulations. If you access lotte from a region where services are prohibited, we may suspend your account, and your data will be handled per applicable law there.

Our data centres may be located outside Indonesia. Data is encrypted in transit, so it is protected during transfer. We comply with data-protection standards applicable to jurisdictions where we operate and where our members are located.

If you have data privacy concerns specific to your jurisdiction (e.g., GDPR if in Europe, or Indonesia's Privacy Law if applicable), contact our support team. We will explain how our practices comply with local requirements.

Contact us about privacy on lotte

If you have questions about our privacy practices or want to exercise your rights over your data, contact our support team. Our English-language live chat is available during business hours. Email support is available 24/7 for non-urgent inquiries. When you contact us, provide your lotte account details and a clear description of your request.

We are committed to protecting your data and respecting your privacy. This policy reflects our commitment. If you have concerns or believe we have mishandled your information, we take your feedback seriously and will investigate.

Policy updates on lotte

We at lotte may update this privacy policy as our practices evolve or as legal requirements change. We will notify you of material changes via email or SMS at least 30 days before they take effect. Your continued use of lotte after the notice period constitutes acceptance of the updated policy. If you do not agree with changes, you can close your account and withdraw your balance.

We also maintain detailed records of when we update this policy. You can request the version history if you wish to see how our practices have changed over time.